What full-service vending actually means.
"Full-service" is overused in the vending industry. Here's exactly what it means when we say it: we own the machine, we source the products, we install it, we restock it on a proactive schedule, we handle all maintenance and repairs, and we manage all cashless payment technology. Your business provides the space. That's the entire ask.
Every component, handled
Full-service vending means there is no task in the vending chain that belongs to your business. Here's what that actually covers:
| Component | Who handles it |
|---|---|
| Machine hardware | Munch Machine owns and provides |
| Installation & positioning | We install, position, and set up |
| Product selection & curation | We propose, you approve |
| Purchasing & sourcing | We buy from distributors directly |
| Restocking visits | We restock on proactive schedule |
| Expired product removal | We manage rotation and freshness |
| Machine cleaning | Included in service visits |
| Mechanical repairs | We diagnose and repair |
| Cashless payment system | We own and maintain the hardware |
| Customer service for purchase issues | Users contact us directly |
| Space/electricity | Your business provides |
Why zero cost is possible
The full-service model is funded by product sales, not service fees. We earn revenue when employees buy from the machine. That aligns our incentive with yours: a well-stocked, well-maintained machine sells more, which is exactly what we want. A machine that's broken or empty doesn't earn us anything — so we have a direct financial reason to keep it running and full.
This is different from vending operators who charge placement fees, service fees, or equipment rental charges. Those models exist because the operator isn't confident enough in their product sales to fund the operation that way. We're confident enough.
How restocking works
We don't wait for machines to run empty before restocking. Remote inventory monitoring tracks sales in real time. When inventory levels fall to a threshold, the machine is scheduled for a restocking visit on the next route pass through your area. For high-volume accounts, we increase route frequency. For lower-volume locations, we maintain appropriate intervals without over-servicing.
Frequently asked questions
What if I want to request a specific product?add
We take product requests seriously. If your employees want something specific, let us know and we'll assess whether it fits the machine's category and whether we can source it. We can't accommodate every request but we make genuine effort to reflect the preferences of your specific team.
Is there a contract?add
We don't require long-term contracts. We operate on reasonable notice periods — typically 30 days — for either party to end the arrangement. Our model is designed so that our service quality keeps you wanting us there, not a binding agreement.
What if the machine breaks down?add
Contact us and we'll dispatch a technician. For our East Bay core service territory, we typically respond same business day. For extended territory, next business day is standard. We maintain a stock of common parts to avoid multi-day repair waits.
Genuinely full service.
No asterisks. Zero cost, fully managed, long-term partnership.